Archive for July, 2012

“Click here” is not bad for your usability

Posted on: July 27th, 2012 by Fransgaard Using "Click here" may not be as bad as is commonly accepted. This article explores the notion from different angles from the digital industry.

Smileys, the emotionally-charged alphabet

Posted on: July 27th, 2012 by Fransgaard Smileys are becoming the digital citizen’s second alphabet

The difference between UX and UI and what it means to your customers

Posted on: July 27th, 2012 by Fransgaard The User Experience is everything that covers the full experience and everything related before, during and after the ride: The track, getting to and from the track, the thrill of the cheering crowd , looking at the photos of you flying off the horse days after the actual ride and so on.

Is your company responsible for the social media behaviour of your partners?

Posted on: July 5th, 2012 by Fransgaard A company recently failed to provide the promised service to me as a customer. Adding to that, they didn’t reply to my customer complaints on Twitter, not even after it got amplified by other unhappy customers... but was that the full story?