Archive for June, 2013


Getting an omni-channel customer service experience as a Virgin advocate

Posted on: June 10th, 2013 by Fransgaard I am a big fan of the Virgin brand and have been vocal about it for years. But recent experience with Virgin Media opened a whole new gateway of personalised customer service through my social media interactions with the brand and its customer services team.

The unexpected benefits of the Social Serendipity that manifests within the Social Business

Posted on: June 8th, 2013 by Fransgaard The benefits of the Social Serendipity that manifests itself as a result of the increased connectivity within a true Social Business could not have been set as targets when the organisation first set out to become a Social Business.

When rules and experience prevent us from thinking creatively

Posted on: June 2nd, 2013 by Fransgaard Why are Chimpanzees more creative and clear-thinking than humans when it comes to problem solving using innovative solutions?