Posted on: June 10th, 2013 by Fransgaard
I am a big fan of the Virgin brand and have been vocal about it for years. But recent experience with Virgin Media opened a whole new gateway of personalised customer service through my social media interactions with the brand and its customer services team.
Posted on: June 8th, 2013 by Fransgaard
The benefits of the Social Serendipity that manifests itself as a result of the increased connectivity within a true Social Business could not have been set as targets when the organisation first set out to become a Social Business.