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Archive for August, 2013


When a great experience is so inappropriate it cannot be shared on social media

Posted on: August 29th, 2013 by Fransgaard While on a business trip to a foreign country I experienced the most bizarre, but also the most fun, taxi ride I have ever been on... but it is so out-there there is no way I will share it online.

Social Business Cornerstone: Omni-channel work environment for employees

Posted on: August 18th, 2013 by Fransgaard Lacking the right work tools can be damaging to the effectiveness of the Omni-channel customer experience as it prevents employees from Omni-tasking.

Cyberbullying: Who’s to blame? Us? The Government? The Social Networks?

Posted on: August 13th, 2013 by Fransgaard Another teen suicide is connected to Ask.fm. Whose responsibility is it to stop this? Ours? Government's? The social networks'? I don't think the answer is that simple or in anyway fast.

Omni-channel is not a matter of technology but employee mindset

Posted on: August 12th, 2013 by Fransgaard Through my work I know first hand how big a shift omni-channel customer service is for companies. But a possible quick-win place to start is with the employees and give them a mind-set of sharing information between departments to the benefit for customers.

The longevity of websites

Posted on: August 2nd, 2013 by Fransgaard I recently found a website I designed 8 years ago still being alive and well in its original design. Is the Internet not moving and changing as fast as I thought?

Social Media is nothing on its own

Posted on: August 1st, 2013 by Fransgaard "Social Media" is too broad and too vague a term, but when you add "social" in front of an existing business line you get something much more tangible.