Archive for September, 2013


Using the 5 Whys to find your Why

Posted on: September 26th, 2013 by Fransgaard The "Why" of your company is what drives passion, which is crucial to standing above the competition, but how do you find it? I suggest you might be able to use "The 5 Whys".

Oh no, not another “UX; What does it mean?” debate

Posted on: September 23rd, 2013 by Fransgaard The UX industry are all in agreement on the definition of the disciplines of UX, but nobody else seems to be. Are we fighting a futile battle to replace "Customer Experience" with "User Experience"?

My personal 7 point social media crisis plan of action

Posted on: September 9th, 2013 by Fransgaard I recently thought my Twitter account was hacked, but fortunately I've been building up a social media crisis plan to deal with this kind of situation.