Archive for the ‘Evergreens’ Category


How to migrate all members of a public Twitter list to your own Twitter list

Posted on: March 7th, 2014 by Fransgaard Using a combination of Tweepi.com and Tweetbe.at allows you to migrate members of public Twitter lists to your own Twitter lists.

Rediscovering the joy of creativity through Tokyo Designers Week

Posted on: December 17th, 2013 by Fransgaard Recent trip to Japan took me to Tokyo Designers Week where I rediscovered the fun in creativity.

My professional reading list for 2013

Posted on: December 4th, 2013 by Fransgaard The end of another year is coming. Another year where the Internet yet again proves it is not slowing down, but speeding up. These are the books I've read this year to educate myself.

Using the 5 Whys to find your Why

Posted on: September 26th, 2013 by Fransgaard The "Why" of your company is what drives passion, which is crucial to standing above the competition, but how do you find it? I suggest you might be able to use "The 5 Whys".

Oh no, not another “UX; What does it mean?” debate

Posted on: September 23rd, 2013 by Fransgaard The UX industry are all in agreement on the definition of the disciplines of UX, but nobody else seems to be. Are we fighting a futile battle to replace "Customer Experience" with "User Experience"?

My personal 7 point social media crisis plan of action

Posted on: September 9th, 2013 by Fransgaard I recently thought my Twitter account was hacked, but fortunately I've been building up a social media crisis plan to deal with this kind of situation.

When a great experience is so inappropriate it cannot be shared on social media

Posted on: August 29th, 2013 by Fransgaard While on a business trip to a foreign country I experienced the most bizarre, but also the most fun, taxi ride I have ever been on... but it is so out-there there is no way I will share it online.

Social Business Cornerstone: Omni-channel work environment for employees

Posted on: August 18th, 2013 by Fransgaard Lacking the right work tools can be damaging to the effectiveness of the Omni-channel customer experience as it prevents employees from Omni-tasking.

Cyberbullying: Who’s to blame? Us? The Government? The Social Networks?

Posted on: August 13th, 2013 by Fransgaard Another teen suicide is connected to Ask.fm. Whose responsibility is it to stop this? Ours? Government's? The social networks'? I don't think the answer is that simple or in anyway fast.

Omni-channel is not a matter of technology but employee mindset

Posted on: August 12th, 2013 by Fransgaard Through my work I know first hand how big a shift omni-channel customer service is for companies. But a possible quick-win place to start is with the employees and give them a mind-set of sharing information between departments to the benefit for customers.