Posted on: December 4th, 2013 by Fransgaard
The end of another year is coming. Another year where the Internet yet again proves it is not slowing down, but speeding up. These are the books I've read this year to educate myself.
Posted on: September 26th, 2013 by Fransgaard
The "Why" of your company is what drives passion, which is crucial to standing above the competition, but how do you find it? I suggest you might be able to use "The 5 Whys".
Posted on: September 23rd, 2013 by Fransgaard
The UX industry are all in agreement on the definition of the disciplines of UX, but nobody else seems to be. Are we fighting a futile battle to replace "Customer Experience" with "User Experience"?
Posted on: August 29th, 2013 by Fransgaard
While on a business trip to a foreign country I experienced the most bizarre, but also the most fun, taxi ride I have ever been on... but it is so out-there there is no way I will share it online.
Posted on: August 13th, 2013 by Fransgaard
Another teen suicide is connected to Ask.fm. Whose responsibility is it to stop this? Ours? Government's? The social networks'? I don't think the answer is that simple or in anyway fast.
Posted on: August 12th, 2013 by Fransgaard
Through my work I know first hand how big a shift omni-channel customer service is for companies. But a possible quick-win place to start is with the employees and give them a mind-set of sharing information between departments to the benefit for customers.