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Archive for the ‘Social media’ Category


Tips on how to decide which Linkedin connections to keep

Posted on: August 10th, 2014 by Fransgaard Linkedin is a social network for your profesisonal self. This article looks at how to decide which connections are helping your career and which you should stay in touch with through other, more suitable means.

Where’s the trust gone?

Posted on: August 5th, 2014 by Fransgaard As an industry we keep telling our clients that they need to built trust online, but how will they ever stand a chance if we can't even trust each other as individuals online?

How the lack of a seamless, multi-channel response put me off helping in the future

Posted on: March 18th, 2014 by Fransgaard It is vital that companies not only listen and respond, but do so as a progressive and seamless single conversation to avoid frustrating customers.

How to migrate all members of a public Twitter list to your own Twitter list

Posted on: March 7th, 2014 by Fransgaard Using a combination of Tweepi.com and Tweetbe.at allows you to migrate members of public Twitter lists to your own Twitter lists.

My professional reading list for 2013

Posted on: December 4th, 2013 by Fransgaard The end of another year is coming. Another year where the Internet yet again proves it is not slowing down, but speeding up. These are the books I've read this year to educate myself.

This is what my personality looks like using the latest profiling tool from IBM

Posted on: November 22nd, 2013 by Fransgaard My colleagues in IBM Research recently launched the first version of a very interesting tool that can decipher your personality from looking at 200 of your tweets. My profile has been used as a guinea pig during the development and I have to say the result is fairly accurate, which I am sure those of you who have met me can confirm.

4 soundbites on social media from October’s “First Tuesday” event

Posted on: October 2nd, 2013 by Fransgaard A few learnings from a great event promoting Christer Holloman's new book "The Social Media MBA in Practice"

My personal 7 point social media crisis plan of action

Posted on: September 9th, 2013 by Fransgaard I recently thought my Twitter account was hacked, but fortunately I've been building up a social media crisis plan to deal with this kind of situation.

When a great experience is so inappropriate it cannot be shared on social media

Posted on: August 29th, 2013 by Fransgaard While on a business trip to a foreign country I experienced the most bizarre, but also the most fun, taxi ride I have ever been on... but it is so out-there there is no way I will share it online.

Omni-channel is not a matter of technology but employee mindset

Posted on: August 12th, 2013 by Fransgaard Through my work I know first hand how big a shift omni-channel customer service is for companies. But a possible quick-win place to start is with the employees and give them a mind-set of sharing information between departments to the benefit for customers.