My personal 7 point social media crisis plan of action

One morning on my way to work last week, I realised my Twitter profile photo had reverted to The Egg, which is bad as my profile photo is my social media logo.

I quickly checked several Twitter apps as well as the web version on my phone and sure enough, my profile photo was gone. Had my account been hacked?

I posed the question on Twitter. It would turn out to be a bug in Twitter,┬ábut at the time I didn’t wait for the answer. If my account had been hacked, speed was key and I quickly followed a set of steps I apparently have been gathering in my head for just such an instance.

Here is what I did:

My personal 7 point social media crisis plan of action

  1. Determine whether there is a risk that this is a hack attempt. Don’t wait to confirm it. If there is a risk, react.
  2. Change password on the affected account.
  3. Change password across other key accounts. I don’t ever use the same password across multiple accounts, but even so I’d still recommend this action and especially if you use the same password.
  4. Revoke app access. Changing password does not prevent a rogue app continuing its rampage. Better be safe than sorry, you can always reconnect apps later.
  5. Delete any spam messages posted on your account and make clear they were not posted or endorsed by you.
  6. Reply to people who were helpful in pointing out the issue and/or solutions.
  7. Retweet any solutions learned. Share the knowledge.

How would you react to a hack attempt on your personal profiles?

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