Posts Tagged ‘crm’

Omni-channel is not a matter of technology but employee mindset

Posted on: August 12th, 2013 by Fransgaard Through my work I know first hand how big a shift omni-channel customer service is for companies. But a possible quick-win place to start is with the employees and give them a mind-set of sharing information between departments to the benefit for customers.

A Social Enterprise view on Klout

Posted on: January 3rd, 2012 by Fransgaard As digital professionals it is important we look at Klout from a business point-of-view rather than as social media consumers.