Menu

Posts Tagged ‘Customer Experience’


Oh no, not another “UX; What does it mean?” debate

Posted on: September 23rd, 2013 by Fransgaard The UX industry are all in agreement on the definition of the disciplines of UX, but nobody else seems to be. Are we fighting a futile battle to replace "Customer Experience" with "User Experience"?

Omni-channel is not a matter of technology but employee mindset

Posted on: August 12th, 2013 by Fransgaard Through my work I know first hand how big a shift omni-channel customer service is for companies. But a possible quick-win place to start is with the employees and give them a mind-set of sharing information between departments to the benefit for customers.

An industry growing up: The 5 emerging social media areas of expertise

Posted on: February 19th, 2013 by Fransgaard The social media industry is fast growing up. Here are my thoughts on how Social Media as an industry is specialising itself into different sub-industries.

The difference between UX and UI and what it means to your customers

Posted on: July 27th, 2012 by Fransgaard The User Experience is everything that covers the full experience and everything related before, during and after the ride: The track, getting to and from the track, the thrill of the cheering crowd , looking at the photos of you flying off the horse days after the actual ride and so on.

Music is bad for the usability of your website… or is it?

Posted on: April 11th, 2012 by Fransgaard Is the web ready for music and sound on websites?