Posted on: September 23rd, 2013 by Fransgaard
The UX industry are all in agreement on the definition of the disciplines of UX, but nobody else seems to be. Are we fighting a futile battle to replace "Customer Experience" with "User Experience"?
Posted on: August 12th, 2013 by Fransgaard
Through my work I know first hand how big a shift omni-channel customer service is for companies. But a possible quick-win place to start is with the employees and give them a mind-set of sharing information between departments to the benefit for customers.
Posted on: July 27th, 2012 by Fransgaard
The User Experience is everything that covers the full experience and everything related before, during and after the ride: The track, getting to and from the track, the thrill of the cheering crowd , looking at the photos of you flying off the horse days after the actual ride and so on.