Posted on: August 12th, 2013 by Fransgaard
Through my work I know first hand how big a shift omni-channel customer service is for companies. But a possible quick-win place to start is with the employees and give them a mind-set of sharing information between departments to the benefit for customers.
Posted on: July 5th, 2012 by Fransgaard
A company recently failed to provide the promised service to me as a customer. Adding to that, they didn’t reply to my customer complaints on Twitter, not even after it got amplified by other unhappy customers... but was that the full story?