Today I participated in a great Social Media Week session run by my colleague Paul Crick.
However, it became clear this was much easier said than done. I am familiar with the theory but I also struggled with the “Why” for IBM Interactive.
Most do exactly what Sinek say they do: Define their “What” and some their “How”, but very few their “Why”.
So can we find the “Why” from the “What”?
Maybe we can if we use another “Why” theory: “The 5 Whys” developed by Sakichi Toyoda at Toyota, which basically boils down to asking “Why?” to a problem statement and through repeatedly questioning the answers, locate the root problem.
Let’s give it a go:
Q: What does IBM Interactive do?
A: Create digital solutions for clients.
A: To help our clients provide a better digital experience for their customers.
A: We believe a better digital experience means happy customers.
A: Digital has become a fundamental and expected aspect of people’s lives.
A: Digital makes life easier, keeps us more connected and makes us more clever.
The result: IBM Interactive believes in making us (humans) better through digital.
I should say this was a quick exercise I just performed as a tired and fairly new employee of IBM so I might be wrong, but the result does fit with how my colleagues think and talk about digital. They are passionate about enhancing the world with digital.
Give it a go and let me know if it worked for you.