Posts Tagged ‘influence’


Getting an omni-channel customer service experience as a Virgin advocate

Posted on: June 10th, 2013 by Fransgaard I am a big fan of the Virgin brand and have been vocal about it for years. But recent experience with Virgin Media opened a whole new gateway of personalised customer service through my social media interactions with the brand and its customer services team.

Klout, the shiny item in the shop window

Posted on: October 5th, 2011 by Fransgaard Klout is the new toy online. Some thinks it is the best thing since sliced bread while others think it is the devil in digital. could it be both sides are overreacting?