Posts Tagged ‘omni-channel’


How the lack of a seamless, multi-channel response put me off helping in the future

Posted on: March 18th, 2014 by Fransgaard It is vital that companies not only listen and respond, but do so as a progressive and seamless single conversation to avoid frustrating customers.

Social Business Cornerstone: Omni-channel work environment for employees

Posted on: August 18th, 2013 by Fransgaard Lacking the right work tools can be damaging to the effectiveness of the Omni-channel customer experience as it prevents employees from Omni-tasking.

Omni-channel is not a matter of technology but employee mindset

Posted on: August 12th, 2013 by Fransgaard Through my work I know first hand how big a shift omni-channel customer service is for companies. But a possible quick-win place to start is with the employees and give them a mind-set of sharing information between departments to the benefit for customers.