Posted on: August 12th, 2013 by Fransgaard
Through my work I know first hand how big a shift omni-channel customer service is for companies. But a possible quick-win place to start is with the employees and give them a mind-set of sharing information between departments to the benefit for customers.
Posted on: June 10th, 2013 by Fransgaard
I am a big fan of the Virgin brand and have been vocal about it for years. But recent experience with Virgin Media opened a whole new gateway of personalised customer service through my social media interactions with the brand and its customer services team.
Posted on: April 19th, 2011 by Fransgaard
They all seem to be unified in a common attempt to streamline Twitter into this utopian news/ learning/ self-promoting/ marketing tool... but is that actually how ordinary people use Twitter?