One morning on my way to work last week, I realised my Twitter profile photo had reverted to The Egg, which is bad as my profile photo is my social media logo.
I quickly checked several Twitter apps as well as the web version on my phone and sure enough, my profile photo was gone. Had my account been hacked?
I posed the question on Twitter. It would turn out to be a bug in Twitter, but at the time I didn’t wait for the answer. If my account had been hacked, speed was key and I quickly followed a set of steps I apparently have been gathering in my head for just such an instance.
Here is what I did:
My personal 7 point social media crisis plan of action
- Determine whether there is a risk that this is a hack attempt. Don’t wait to confirm it. If there is a risk, react.
- Change password on the affected account.
- Change password across other key accounts. I don’t ever use the same password across multiple accounts, but even so I’d still recommend this action and especially if you use the same password.
- Revoke app access. Changing password does not prevent a rogue app continuing its rampage. Better be safe than sorry, you can always reconnect apps later.
- Delete any spam messages posted on your account and make clear they were not posted or endorsed by you.
- Reply to people who were helpful in pointing out the issue and/or solutions.
- Retweet any solutions learned. Share the knowledge.
How would you react to a hack attempt on your personal profiles?