Posts Tagged ‘Twitter’

2018 New Year’s Resolution: No more Likes, no more hearts. Only comments.

Posted on: January 7th, 2018 by Fransgaard The “Like” revolutionised how we interact. Suddenly we could show our appreciation with the click of a button. That was in 2009. As we start 2018 I can’t help but wonder what the value of a “Like” is. For the…

How to migrate all members of a public Twitter list to your own Twitter list

Posted on: March 7th, 2014 by Fransgaard Using a combination of and allows you to migrate members of public Twitter lists to your own Twitter lists.

My personal 7 point social media crisis plan of action

Posted on: September 9th, 2013 by Fransgaard I recently thought my Twitter account was hacked, but fortunately I've been building up a social media crisis plan to deal with this kind of situation.

Omni-channel is not a matter of technology but employee mindset

Posted on: August 12th, 2013 by Fransgaard Through my work I know first hand how big a shift omni-channel customer service is for companies. But a possible quick-win place to start is with the employees and give them a mind-set of sharing information between departments to the benefit for customers.

Tweeting about the new Reuters site, revealed a more fundamental communication issue.

Posted on: May 30th, 2013 by Fransgaard Reuters' social ears heard what we said. It should be up to Reuters' nervous system to relay that input to Reuters' brain so it can take appropriate actions.

How the Cat Beard Craze is teaching me Japanese

Posted on: May 23rd, 2013 by Fransgaard A combination of Twitter, Instagram, Google Translate and the Cat Beard Craze taught me how to say "Cool Quality" in a manly way in Japanese.

One year on…

Posted on: May 8th, 2013 by Fransgaard One year on from my wife's death, where am I with her digital estate? I followed my own advice, and have faced few unforeseen obstacles. However, my original article has taken a life on its own as the issue of dealing with the digital estate of a deceased person is becoming increasingly relevant.

She’s no longer an Instagram friend

Posted on: May 7th, 2013 by Fransgaard I recently met up with an Instagram friend and it hit me: She is just a friend and not a channel-specific friend.

How to avoid getting your Twitter stream flooded by Power Tweeters

Posted on: April 13th, 2013 by Fransgaard There is an evolution to how much Tweeters tweet, so for people joining Twitter at the start of this evolution it can feel like the Twitter stream gets flooded by people at the other end of the spectrum.