Posted on: August 12th, 2013 by Fransgaard
Through my work I know first hand how big a shift omni-channel customer service is for companies. But a possible quick-win place to start is with the employees and give them a mind-set of sharing information between departments to the benefit for customers.
Posted on: May 8th, 2013 by Fransgaard
One year on from my wife's death, where am I with her digital estate? I followed my own advice, and have faced few unforeseen obstacles. However, my original article has taken a life on its own as the issue of dealing with the digital estate of a deceased person is becoming increasingly relevant.
Posted on: April 13th, 2013 by Fransgaard
There is an evolution to how much Tweeters tweet, so for people joining Twitter at the start of this evolution it can feel like the Twitter stream gets flooded by people at the other end of the spectrum.