Posts Tagged ‘Twitter’

How to migrate all members of a public Twitter list to your own Twitter list

Posted on: March 7th, 2014 by Fransgaard No Comments

I recently joined SalesForce as their EMEA Creative Director and I wanted to connect with those of my new colleagues who are on Twitter.

There are several good Twitter lists with SalesForce people, but having to follow each individual manually and then manually add them to my own SalesForce Twitter list would take too long.

So I was looking for a solution to do this fast. it took me a while to find a solution, but the solution is very simple and straight forward so here is how I did it:

1: Use Tweepi.com to follow members of a public list.

tweepi

2: Use Tweetbe.at to select tweeps to add to your own list

tweetbe

That’s it!

Know a quicker way or another Twitter tip? Please share in the comments below.

My personal 7 point social media crisis plan of action

Posted on: September 9th, 2013 by Fransgaard 6 Comments

One morning on my way to work last week, I realised my Twitter profile photo had reverted to The Egg, which is bad as my profile photo is my social media logo.

I quickly checked several Twitter apps as well as the web version on my phone and sure enough, my profile photo was gone. Had my account been hacked?

I posed the question on Twitter. It would turn out to be a bug in Twitter, but at the time I didn’t wait for the answer. If my account had been hacked, speed was key and I quickly followed a set of steps I apparently have been gathering in my head for just such an instance.

Here is what I did:

My personal 7 point social media crisis plan of action

  1. Determine whether there is a risk that this is a hack attempt. Don’t wait to confirm it. If there is a risk, react.
  2. Change password on the affected account.
  3. Change password across other key accounts. I don’t ever use the same password across multiple accounts, but even so I’d still recommend this action and especially if you use the same password.
  4. Revoke app access. Changing password does not prevent a rogue app continuing its rampage. Better be safe than sorry, you can always reconnect apps later.
  5. Delete any spam messages posted on your account and make clear they were not posted or endorsed by you.
  6. Reply to people who were helpful in pointing out the issue and/or solutions.
  7. Retweet any solutions learned. Share the knowledge.

How would you react to a hack attempt on your personal profiles?

Omni-channel is not a matter of technology but employee mindset

Posted on: August 12th, 2013 by Fransgaard 6 Comments

I just returned from a holiday in Denmark where I spent a couple of nights at the Radisson Blu Limfjord Hotel in Aalborg

But while the hotel was fine, one thing didn’t agree with me: The £99 cost for a single day of Internet.

I am fairly sure the price is a case of mistaken currency as 99 of Danish currency is more like £11. Still expensive, but somewhat more realistic.

As the social customer I am, I tweeted this, first by adding a #radisson hashtag to make it visible to the hotel chain and later with their Twitter handle (after I had the time to find it).

And I received a reply, but the reply was as puzzling as the £99 price tag:

As a customer I felt I have already notified the company about their (possible) pricing mistake. Why should I process the message between internal departments? Surely they can talk to each other, can’t they?

Omni-channel customer experience using smoke and mirrors

Omni-channel customer service is a new approach and through my work I know first hand how big a shift it is for companies both technically and structurally. But a possible quick-win place to start is with the employees.

In the example above imagine if the social listening team had simply emailed my tweet to their customer care team, who in turn could have replied directly to me using the email I left with the hotel desk.

No technology involved, only an omni-channel mindset with the employees.