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Posts Tagged ‘UX’


The reality of bad Enterprise UX

Posted on: October 20th, 2017 by Fransgaard I want to tackle a common gridlock I’ve repeatedly run into over the last 7-8 years working with Enterprise UX. It happens when UX professionals try to convince Enterprise IT and Business people of the value of employee-facing UX. It…

Why You Should Champion a Better User Experience for Your Employee Apps

Posted on: April 15th, 2015 by Fransgaard Originally posted on the Salesforce blog. Today, digital is at the centre of business. Gone are the days where your company website was an experiment found in the fringes of the organisation with little or no real effect to the…

A New Approach to User Experience Design for Employee Apps

Posted on: February 15th, 2015 by Fransgaard Originally posted on the Salesforce blog. When commissioning a new business app for your company there are lots of things to consider and providing a good user experience is at the heart of delivering value for money. If the experience…

Oh no, not another “UX; What does it mean?” debate

Posted on: September 23rd, 2013 by Fransgaard The UX industry are all in agreement on the definition of the disciplines of UX, but nobody else seems to be. Are we fighting a futile battle to replace "Customer Experience" with "User Experience"?

The longevity of websites

Posted on: August 2nd, 2013 by Fransgaard I recently found a website I designed 8 years ago still being alive and well in its original design. Is the Internet not moving and changing as fast as I thought?

Tweeting about the new Reuters site, revealed a more fundamental communication issue.

Posted on: May 30th, 2013 by Fransgaard Reuters' social ears heard what we said. It should be up to Reuters' nervous system to relay that input to Reuters' brain so it can take appropriate actions.

How LoveFilm’s UX confused me with the simplest of tasks

Posted on: May 16th, 2013 by Fransgaard How the omission of a simple, but vital piece of information turned my journey to update my LoveFilm payment details from a simple UX task to a brick wall.

10 Examples of UX/Design Principles

Posted on: May 13th, 2013 by Fransgaard I've been doing a bit of research into UX/Design Principles. Here's a bunch of links I found.

Is “Mobile First” technology or behaviour?

Posted on: April 2nd, 2013 by Fransgaard "Mobile First" is often accepted as synonymous with responsive user interface design. However, "Mobile First" is about the user behaviour in an increasingly immersive, always-connected, web experience.

Simple Design is the same as Good Comedy

Posted on: March 7th, 2013 by Fransgaard Simple Design is like Good Comedy; Everybody thinks it is a piece of cake to do requiring no real work, but professionals know the truth is quite different.