Advised on establishing an internal experience design team

Unilever had realised that technology-led projects didn't deliver the business value as user adoption was often low.

I was working at Salesforce at the time and was brought in to support Unilever by:

• Providing design oversight and advisory to a large, Salesforce-powered project to strengthen the design deliverables and process.
• Have material around design terminology, design processes and how to measure ROI produced for Unilever's internal audience.
• Designing org structure for embedding designers into Unliever's established IT delivery structure.
• Placing a Senior Design Advisor into Unilever for 4 months to support ongoing projects and ensure Experience Design was embedded in their delivery methodology.