Advised on establishing an internal experience design team
Unilever had realised that technology-led projects didn't deliver the business value as user adoption was often low.
I was working at Salesforce at the time and was brought in to support Unilever by:
- Providing design oversight and advisory to a large, Salesforce-powered project to strengthen the design deliverables and process.
- Have material around design terminology, design processes and how to measure ROI produced for Unilever's internal audience.
- Designing org structure for embedding designers into Unliever's established IT delivery structure.
- Placing a Senior Design Advisor into Unilever for 4 months to support ongoing projects and ensure Experience Design was embedded in their delivery methodology.
Selected work

Grow experience design organisation and increase design maturity.

Established pan-European experience design organisation.

Strengthened experience design groups for medium segment products and design system.

Led industry-defining, collaborative solution for business users.

Advised on establishing an internal experience design team.

Conceptualised eco-system vision for small business customers.