Catching up with the Customers

The Internet, and Customers, are moving faster and faster. How can we catch up?

Tips on how to decide which Linkedin connections to keep

Linkedin is a social network for your profesisonal self. This article looks at how to decide which connections are helping your career and which you should stay in touch with through other, more suitable means.

Where’s the trust gone?

As an industry we keep telling our clients that they need to built trust online, but how will they ever stand a chance if we can’t even trust each other as individuals online?

Shaving off blog posts

If I can communicate a blog post through a summary. Should the summary not be the blog post?

How the lack of a seamless, multi-channel response put me off helping in the future

It is vital that companies not only listen and respond, but do so as a progressive and seamless single conversation to avoid frustrating customers.

How to migrate all members of a public Twitter list to your own Twitter list

Using a combination of and allows you to migrate members of public Twitter lists to your own Twitter lists.

Is Facebook’s information overload problem also a problem for the Social Business Workplace?

There are on average 1,500 potential stories from friends, people they follow and Pages for Facebook users to see, according to Business Insider.

The Social Workplace is facing the same threat from information overload.

38 articles later: An index of my 2013 blog posts

We are closing up on the end of 2013. No flying cars yet, but here’s what I’ve written this year. Thank you for reading, sharing and commenting and I hope to see you again next year.

Rediscovering the joy of creativity through Tokyo Designers Week

Recent trip to Japan took me to Tokyo Designers Week where I rediscovered the fun in creativity.

My professional reading list for 2013

The end of another year is coming. Another year where the Internet yet again proves it is not slowing down, but speeding up. These are the books I’ve read this year to educate myself.